Developing Good Employee Relations

Effective businesses encourage the development of positive relationships between managers and employees. Establishing and maintaining good relationships in the workplace is very important, and it doesn't have to take a lot of time.

Developing Good Employee Relations Online Training Course

Duration:
45 minutes.
Cost:
€29.

This course is designed for all types of managers with the goal of improving their relationships with their employees. This course will define and explain the benefits of good employee relations, showing managers how to build confidence in management, implement effective performance management and productively deal with complaints, discipline and negativity in the workplace.

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  • What is Electricity?
  • How Electricity Can Cause Harm
  • Legislation, Standards and Key Steps
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Online Course Content: 
  • What is Customer Service
  • The Goals of Great Customer Service
  • Discovering and Understanding Customer Needs
  • Delivering Maximum Levels of Customer Service
  • Making Customers Feel Great from the Start
  • Communication Skills
  • Non-verbal Communication and Body Language
  • Dealing with Customer Complaints

Certification: 

 On successful completion of this course the learner will receive an NB Training Services, CPD approved Customer Service Certificate which is valid for 2 years.

Why do this course with us? 

  • Complete in your own time and at your own pace
  • Instant certificate upon completion
  • Company Accounts get access to all employee certificates
  • Closed captioning available 
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